How to Use the Gilanta Super App – Worker App

One App. One Africa. Endless Possibilities.

1. Introduction to the Gilanta Worker App

The Gilanta Worker App is designed to help workers manage and carry out assigned tasks through the Gilanta Super App ecosystem. It provides a convenient way for workers to access their work assignments, review job instructions, communicate with relevant people, and keep track of task progress.

Whether you work in cleaning, maintenance, home services, technical support, installations, or another service category supported by Gilanta, the Worker App can help you stay organised and manage your responsibilities more efficiently.

The app is intended to support workers who carry out assigned jobs. It is different from the Gilanta Provider App, which is intended for service providers managing their businesses and service offerings, and the Gilanta Driver App, which supports drivers carrying out transportation and delivery activities.

Depending on the features enabled for your account, the Worker App may allow you to:

• View assigned jobs and tasks.
• Review job descriptions and customer instructions.
• Check job locations and schedules.
• Update task progress.
• Communicate with supervisors or customers through supported channels.
• Record job completion.
• View work history and other available information.

The exact features depend on the version of the application and the permissions assigned to your account.

2. Who Can Use the Worker App?

The Worker App is intended for authorised workers who have been registered or assigned to carry out services through Gilanta or an associated service provider.

Examples may include:

• Cleaning personnel.
• Home maintenance workers.
• Plumbing and electrical technicians.
• Installation and repair personnel.
• Beauty and personal care workers.
• Other field-service and on-demand service workers.

The available work categories depend on the services offered through Gilanta and the tasks assigned to each worker.

3. Worker Registration and Account Approval

Before accessing work assignments, you may need to be registered and approved as a worker.

Depending on how your account is managed, registration may be completed directly through an available registration process or by a service provider or authorised administrator.

Step 1: Register or Receive an Invitation

Open the Gilanta Worker App and select Register or Sign Up, if self-registration is available.

If your account is created by a provider or administrator, follow the instructions you receive to access it.

Step 2: Enter Your Information

Complete the information requested by the platform. This may include:

• Full name.
• Phone number.
• Email address.
• Password or verification details.
• Profile photograph, where required.
• Relevant work experience or skills.
• Other information requested for your role.

Ensure your details are accurate so that your work assignments and communications can be associated with the correct account.

Step 3: Submit Required Documents

Depending on the nature of your work, you may be required to provide identification, professional certificates, licences, or other supporting documents.

Only submit genuine and valid documents through the approved process.

Step 4: Wait for Approval or Activation

Your account may need to be reviewed before you can access work assignments.

If additional information is requested, follow the instructions provided by the administrator or platform.

Step 5: Log In

Once your account is active, open the Worker App and sign in using the credentials or verification method associated with your account.

If your account was created by a provider or administrator, use the login details or invitation instructions supplied to you.

4. Logging In to the Worker App

To access your work activities:

1. Open the Gilanta Worker App.
2. Select Login or Sign In.
3. Enter your registered phone number, email address, or other required credentials.
4. Complete any verification process if prompted.
5. Select Login to access your worker account.

If you forget your password, use Forgot Password, where available, and follow the account recovery instructions.

Keep your login details private. If you use a shared device, sign out when you finish working.

5. Understanding the Worker Dashboard

The dashboard is the main screen from which you access your work activities.

Depending on the application configuration, it may include sections such as:

• Home: View an overview of your work activities.
• My Jobs or Tasks: View assigned work.
• Schedule: Check upcoming jobs and appointment times, where supported.
• Job Details: Review instructions, locations, and other assignment information.
• Notifications: Receive updates about assigned tasks.
• Messages or Communication: Contact supervisors or customers through supported channels.
• Work History: Review completed assignments, where available.
• Profile: Manage your personal information.
• Help & Support: Request assistance.

The actual screen layout and button names may differ from these examples.

6. Viewing Assigned Jobs

The My Jobs, My Tasks, or equivalent section is where you may find the work assigned to you.

To review an assignment:

1. Open the Worker App.
2. Navigate to the jobs or tasks section.
3. Select the relevant assignment.
4. Review the job description.
5. Check the scheduled date and time.
6. Review the work location and customer instructions.
7. Check any required materials, equipment, or special requirements.

Before beginning a job, make sure you understand what is expected of you.

If the instructions are unclear, contact your supervisor or use the supported communication channel to request clarification.

7. Understanding Job Details

Each assigned job may contain information needed to complete the work correctly.

Depending on the service, the job details may include:

• Job title or reference number.
• Type of service required.
• Customer or contact information.
• Service location.
• Scheduled date and time.
• Description of the required work.
• Special instructions.
• Required tools or materials.
• Tasks or checklist items.
• Job status.
• Completion requirements.

Read the information carefully before travelling to the work location.

If the location, timing, or instructions appear incorrect, report the issue before proceeding whenever possible.

8. Preparing for an Assigned Job

Good preparation helps you complete assignments on time and deliver quality service.

Before leaving for a job:

• Confirm the appointment time and location.
• Review the customer’s instructions.
• Prepare the tools and equipment required.
• Carry any necessary materials.
• Ensure your phone is charged.
• Check that you have a reliable way to contact your supervisor.
• Follow any safety requirements applicable to the task.

If you anticipate a delay or discover that you lack essential equipment, notify the appropriate person as early as possible.

9. Travelling to the Job Location

For assignments that require you to visit a customer or worksite, review the location information before travelling.

Where navigation is supported, you may be able to open directions using a Navigate, Directions, or similar option.

Once you are travelling to the job, follow the applicable work process and communicate any significant delays.

If the location is difficult to find, use the approved contact method to request clarification.

Do not mark yourself as having arrived before you reach the designated location.

10. Starting a Job

When you arrive at the worksite or are ready to begin the assigned task, open the relevant job in the Worker App.

Review any final instructions before starting.

If the application provides a Start Job, Start Task, or similar control, use it when you actually begin the work.

Depending on the task, you may also need to:

• Confirm your arrival.
• Review a checklist.
• Record initial observations.
• Take photographs, where required and permitted.
• Confirm the condition of equipment or the work area.
• Obtain any required customer acknowledgement.

Follow the instructions associated with the particular assignment.

11. Carrying Out Assigned Tasks

Some jobs may contain several tasks that need to be completed in a specific order.

For example, a cleaning assignment may require you to prepare the work area, clean designated rooms, inspect the result, and record completion.

A maintenance assignment may require you to inspect equipment, identify the problem, carry out authorised repairs, and document the work performed.

When completing an assignment:

1. Follow the job instructions.
2. Complete the required tasks in the appropriate order.
3. Use the necessary tools and protective equipment.
4. Observe applicable safety procedures.
5. Record progress where the app supports it.
6. Report problems that prevent you from completing the work.

Do not undertake work that falls outside your training, authorisation, or the agreed scope of the assignment.

If additional work is requested, obtain the necessary approval before proceeding.

12. Updating Job Progress

Keeping job information up to date helps supervisors and other authorised users understand the progress of your work.

Depending on the application, you may be able to update the job status using controls such as:

• Accept Job
• Start Job
• In Progress
• Mark as Arrived
• Complete Task
• Complete Job

Update the job status only when the relevant event has actually occurred.

For example, mark a job as in progress when you have started working, and mark it complete only after you have finished the required work and fulfilled any completion requirements.

13. Using Checklists and Recording Work

Some assignments may include a checklist to help ensure that all required tasks are completed.

If a checklist is available:

1. Open the assigned job.
2. Review the checklist items.
3. Complete each task.
4. Mark items as completed when the work has actually been done.
5. Add notes or supporting information where required.
6. Review the checklist before submitting the job for completion.

If a checklist item cannot be completed, explain the reason through the supported process and notify your supervisor when necessary.

Never mark unfinished work as completed merely to close an assignment.

14. Uploading Photographs or Supporting Information

For some types of work, you may be asked to provide photographs or other evidence of the job.

If the app supports attachments:

1. Open the relevant job.
2. Navigate to the available photo, attachment, or documentation section.
3. Capture or select the required file.
4. Confirm that the image or document is clear and relevant.
5. Upload it according to the instructions.

Photographs may be useful for documenting work before and after completion, reporting a problem, or showing that a particular task has been carried out.

Only photograph people, private spaces, documents, or personal belongings when authorised and necessary. Respect customer privacy and follow the applicable data protection requirements.

15. Communicating with Supervisors and Customers

Clear communication helps prevent misunderstandings and unnecessary delays.

Use the communication features available in your account, where supported, to contact your supervisor or customer about work-related matters.

You may need to communicate when:

• You cannot locate the worksite.
• You expect to arrive late.
• Instructions are unclear.
• Required materials are unavailable.
• A task cannot be completed as planned.
• Additional work is requested.
• You need confirmation before proceeding.

Keep messages professional and relevant to the assignment.

Do not share confidential customer information with unauthorised people or use customer contact details for unrelated purposes.

16. Completing a Job

Once you have finished the assigned work, review the job requirements before closing the assignment.

A typical completion process may involve:

1. Finish the required tasks.
2. Complete any mandatory checklist items.
3. Add completion notes if requested.
4. Upload required photographs or documentation.
5. Confirm that the work is ready for review or handover.
6. Obtain customer acknowledgement if required by the workflow.
7. Select Complete Job, Complete Task, or the equivalent available control.

Some assignments may require approval by a supervisor or confirmation from a customer before they are considered fully complete.

Follow the process displayed in your application.

Do not mark a job as completed if important work remains unfinished. If you cannot complete the assignment, explain the reason and notify the appropriate person.

17. Managing Changes and Unexpected Problems

Sometimes a job cannot proceed as originally planned.

Examples include:

• The customer is unavailable.
• The worksite is inaccessible.
• Equipment or materials are missing.
• The task requires additional expertise.
• The job description does not match the actual work required.
• An unexpected safety concern arises.

If a problem occurs:

1. Pause the affected task when necessary.
2. Assess the situation and prioritise safety.
3. Contact your supervisor or the appropriate support person.
4. Explain the issue clearly.
5. Follow the instructions provided.
6. Record the issue in the app if that option is available.

Do not make unauthorised changes to the job scope or agree to additional charges on behalf of the business unless you have permission to do so.

18. Managing Your Work Schedule

If schedule management is available in your account, use the relevant section to review your assigned work and availability.

You may be able to view:

• Upcoming assignments.
• Scheduled dates and times.
• Changes to appointments.
• Your daily or weekly workload.
• Availability or time-off information, where supported.

Check your schedule regularly so that you can plan your work and avoid missing assignments.

If you need time off or cannot attend a scheduled job, follow your employer’s or provider’s procedures. Submitting a request does not necessarily mean it has been approved.

19. Work History and Completed Assignments

The Worker App may provide a history of your previous jobs.

Where available, open Work History, Completed Jobs, or the corresponding section to review past assignments.

This information may help you check:

• Previously assigned jobs.
• Completed tasks.
• Job dates.
• Assignment details.
• Completion records.
• Other information made available to your account.

If a completed assignment is missing or appears incorrect, contact your supervisor or the appropriate support channel.

20. Earnings and Payment Information

Payment arrangements depend on your employment or service agreement and the features enabled on the platform.

Some workers may receive wages through their employer or service provider, while other arrangements may use supported payment or earnings features.

If the app provides an Earnings, Payments, or Transactions section, use it to review the information available to your account.

If you have a question about wages, commissions, allowances, deductions, or missing payments, contact the responsible employer, service provider, or authorised support team.

21. Notifications and Updates

Notifications can help you stay informed about changes to your work.

Depending on the application, you may receive notifications about:

• New job assignments.
• Changes to job schedules.
• Updated instructions.
• Job cancellations.
• Messages from supervisors.
• Completion requests.
• Other important work-related announcements.

Enable the necessary notification permissions on your phone and check the Worker App regularly.

If notifications stop appearing, check your internet connection, device settings, and app permissions. Review the jobs section directly to avoid missing important updates.

22. Safety and Professional Conduct

Workers represent the businesses and service providers they work with. Professional conduct and safety are important throughout every assignment.

Always:

• Arrive on time or communicate delays promptly.
• Treat customers and colleagues respectfully.
• Follow applicable workplace safety procedures.
• Use tools and equipment correctly.
• Protect customer property and privacy.
• Follow instructions within your authorised responsibilities.
• Report hazards, incidents, and suspicious activity.
• Avoid undertaking work for which you are not qualified or authorised.

If a worksite appears unsafe, do not continue with an unsafe task. Follow the appropriate reporting and emergency procedures.

23. Troubleshooting Common Problems

I cannot log in.

Check your login details and internet connection. If your account was created by a provider or administrator, confirm that it has been activated. Use the available password recovery process if necessary.

I cannot see any assigned jobs.

Check that you are using the correct account and review the jobs section. If you believe you should have an assignment, contact your supervisor or the relevant provider.

I cannot update a job status.

Check whether the job is in the correct stage and whether your account has permission to make the change. Contact your supervisor if the issue persists.

The job details are incorrect.

Do not assume the information is correct. Contact your supervisor and request clarification before proceeding when the error affects the work.

I cannot upload photographs or documents.

Check your internet connection, device permissions, and any file requirements. If the problem continues, report it through the appropriate support channel.

The app is not sending notifications.

Check your device’s notification permissions, internet connection, and application settings. Open the app directly to review current assignments.

I cannot mark a job as complete.

Check for unfinished checklist items, required notes, photographs, or other completion steps. If everything is complete but the action remains unavailable, contact your supervisor.

The application is not working properly.

Close and reopen the app, check your internet connection, and ensure you are using a supported version. If the issue continues, report the problem to Gilanta support or your designated administrator.

24. Best Practices for Workers

To use the Gilanta Worker App effectively:

1. Check your assignments regularly. Stay informed about new jobs and schedule changes.
2. Read instructions carefully. Understand the work before starting.
3. Prepare in advance. Bring the required equipment and materials.
4. Be punctual. Arrive at the scheduled time or communicate delays.
5. Update progress accurately. Keep job statuses consistent with the actual work.
6. Complete all required tasks. Review checklists before closing an assignment.
7. Communicate promptly. Report problems before they cause unnecessary delays.
8. Protect customer information. Use personal data only for authorised work.
9. Follow safety procedures. Do not undertake unsafe or unauthorised work.
10. Keep your profile updated. Ensure that your contact details remain correct.
11. Treat customers professionally. Respect their property, time, and privacy.
12. Use support when needed. Report technical problems and work-related concerns through the appropriate channel.

25. Quick Reference: Common Worker App Controls

The following are examples of controls that may be available in the Worker App. The actual names and functions depend on the live application.

26. A Typical Worker Workflow

A typical assignment may follow this sequence:

The exact sequence may vary depending on the service, provider, and features enabled in the application.

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Conclusion

The Gilanta Worker App is designed to help workers stay organised, access assigned jobs, follow work instructions, communicate about their tasks, and record job progress through the Gilanta Super App ecosystem.

By checking assignments regularly, preparing properly, communicating professionally, following safety requirements, and completing tasks accurately, workers can contribute to better service delivery and a more reliable customer experience.

Gilanta Super App — One App. One Africa. Endless Possibilities.

View your work. Manage your tasks. Deliver quality service. Be part of Gilanta.