How to Use the Gilanta Super App – Customer App

One App. One Africa. Endless Possibilities.

The Gilanta Customer App is designed to make everyday services easier to access through one convenient platform. Whether you want to order food, shop online, book a ride, send a parcel, rent a car, or access other available services, Gilanta brings these options together in one application.

With the Gilanta Customer App, you can explore available services, place orders, make bookings, track requests, manage payments, and access customer support.

What You Can Do with Gilanta

• Order food from participating restaurants.
• Shop for products from available stores.
• Book taxi and transportation services.
• Send and receive parcels.
• Rent vehicles where available.
• Book tables at participating restaurants.
• Make reservations and access other supported services.
• Track orders, rides, and deliveries.
• Manage your profile, addresses, and orders.
• View payment information and order history.
• Receive notifications about bookings, offers, and service updates.

1. Download and Install the Customer App

To get started, download and install the Gilanta Customer App on your compatible Android or iOS device.

Once installation is complete:

1. Open the Gilanta Customer App.
2. Register for a new account or log in if you already have one.
3. Complete any requested verification.
4. Set up your profile.
5. Allow location access if you want to use location-based services.
6. Start exploring the available services.

Ensure that your phone has an active internet connection so the app can load services and process your requests.

2. Register Your Account

New customers need to create an account before accessing features that require registration.

Step 1 – Open Registration

On the welcome or login screen, select Register / Sign Up, if displayed.

Step 2 – Enter Your Information

Provide the requested details, which may include:

• Full name
• Phone number
• Email address
• Password

Make sure your contact information is correct so that you can receive important account notifications.

Step 3 – Verify Your Account

If verification is required, enter the verification code sent through the supported method.

Possible button: Verify OTP

Follow the instructions shown on the screen to complete verification.

Step 4 – Complete Your Profile

Add or confirm any additional information requested by the app.

Once registration is complete, you can log in and begin using the services available to you.

3. Logging In

If you already have a Gilanta account:

1. Open the Customer App.
2. Enter your registered phone number or email address.
3. Enter your password, if required.
4. Select Login.
5. Complete any additional verification requested.

If you cannot log in, check your credentials and follow the password recovery instructions displayed in the app.

4. Explore the Home Screen

After logging in, you can explore the available services from the Customer App home screen.

Depending on your location and app version, you may see categories such as:

• Food
• Shopping
• Taxi or Rides
• Parcel Delivery
• Car Rental
• Restaurant Booking
• Other available services

The exact labels may differ from those listed here. Follow the labels displayed in your installed version of the app.

5. Set Your Delivery Address or Location

For location-based services, ensure that your address or current location is correct.

You may be asked to enable location permissions or enter an address manually.

To set your delivery location:

1. Open the relevant location or address field.
2. Enable location access if you want the app to detect your position.
3. Alternatively, enter your address manually.
4. Select the correct location from the available options.
5. Confirm the address before placing an order.

For deliveries, provide useful details such as your building name, street, neighbourhood, or nearby landmark.

An accurate address helps drivers and delivery personnel find you more easily.

6. Ordering Food

The food ordering feature allows you to browse participating restaurants and order meals through the app.

Step 1 – Open Food

Select Food or the relevant food ordering category.

Step 2 – Choose a Restaurant

Browse available restaurants and review their menus.

You may be able to search by restaurant name, food category, or dish.

Step 3 – Select Your Food

Open a menu item to review its description, price, and available options.

Choose the quantity and any available customisations.

Step 4 – Add Items to Your Cart

Tap Add to Cart or the equivalent button.

Repeat this process for any additional items you want to order.

Step 5 – Review Your Cart

Open Cart and check:

• Selected items
• Quantities
• Item prices
• Delivery charges
• Applicable service charges
• Discounts or promotions
• Total amount

Make any necessary changes before proceeding.

Step 6 – Checkout

Tap Checkout or the equivalent button.

Confirm your delivery address, contact details, and payment method.

Step 7 – Place Your Order

Review the final order summary and select Place Order or the equivalent confirmation button.

Once your order is submitted, you can check its status through the relevant order screen.

7. Tracking Food Orders

After placing your order, the app may display updates as the restaurant processes it.

The available statuses depend on the restaurant’s workflow and the app configuration.

If your order is delayed or you cannot locate it, use the available contact or support options.

8. Shopping for Products

The Gilanta Customer App may also allow you to shop from participating stores.

How to Shop

1. Open Shopping or the relevant shopping category.
2. Browse the available stores and products.
3. Use Search to find a specific item, if available.
4. Open a product to review its details and price.
5. Select the quantity or available options.
6. Tap Add to Cart.
7. Continue shopping or open Cart.
8. Review your selected items.
9. Confirm your delivery address and payment method.
10. Tap Checkout and complete your order.

Check product descriptions, quantities, prices, and delivery details before confirming your purchase.

Product availability and delivery times may vary by store and location.

9. Managing Your Shopping Cart

The cart allows you to review selected products or food items before placing an order.

Depending on the service, you may be able to:

• Increase or decrease quantities.
• Remove items.
• Review item prices.
• Check delivery charges.
• Apply available promotional codes.
• View the total amount.

Review your cart carefully before completing checkout.

10. Booking a Taxi or Ride

If taxi services are available in your area, you can use Gilanta to request transportation.

1. Open the ride service: Select Taxi, Rides, or the relevant transportation category.
2. Set your pickup location: Confirm your current location or enter the pickup address manually.
3. Enter your destination: Provide the destination you want to travel to.
4. Choose a ride option: If multiple ride types are available, review the options and any displayed fare estimates.
5. Request your ride: Select Book Ride, Request Ride, or the equivalent button shown in the app.
6. Wait for driver assignment: Once a driver accepts your request, the app may display the driver’s name, vehicle details, estimated arrival time, and other relevant information.
7. Meet your driver: Check the vehicle details and confirm that you are entering the correct vehicle.
8. Complete your trip: Travel to your destination and complete the payment according to the method selected or displayed in the app.

11. Tracking and Managing Ride Bookings

After requesting a ride, use the available ride details screen to monitor progress.

Possible information includes:

• Pickup location
• Destination
• Driver details
• Vehicle information
• Estimated arrival time
• Trip status
• Fare information

Possible buttons may include Track Ride, Call Driver, Chat, or Cancel Ride, depending on the available features.

Only cancel a ride when necessary and review any applicable cancellation conditions displayed in the app.

12. Sending a Parcel

Where parcel delivery is available, you can use Gilanta to arrange transportation of eligible packages.

How to Send a Parcel

1. Open Parcel Delivery or the relevant service.
2. Enter the pickup address.
3. Enter the recipient’s delivery address.
4. Provide the requested sender and recipient contact details.
5. Enter the package information requested by the app.
6. Review the displayed delivery fee and other charges.
7. Select the available payment method.
8. Tap Book Delivery, Request Delivery, or the equivalent button.

Ensure that the recipient’s contact information and delivery address are accurate.

Only send items permitted under the platform’s policies and applicable laws.

Tracking a Parcel

Use the relevant order or delivery details screen to review available status updates.

If the app provides a tracking feature, follow the parcel’s progress until it is marked as delivered.

13. Renting a Car

If car rental services are available, you can browse vehicles and submit a rental booking.

How to Book a Rental

1. Open Car Rental or the relevant rental category.
2. Browse available vehicles.
3. Select a vehicle to review its details.
4. Enter your rental dates and times.
5. Select a pickup or collection location where required.
6. Review the rental price, terms, and any additional charges.
7. Provide the information requested for the booking.
8. Confirm the booking using the displayed confirmation button.

Before confirming, carefully review the rental period, payment requirements, eligibility conditions, and cancellation terms.

Your booking is subject to the applicable rental provider’s confirmation and requirements.

14. Booking a Restaurant Table

If restaurant table booking is enabled, you may be able to reserve a table through Gilanta.

How to Make a Reservation

1. Open Restaurant Booking or the relevant dining category.
2. Select a participating restaurant.
3. Choose your reservation date.
4. Select the available time.
5. Enter the number of guests.
6. Provide any requested contact information or special instructions.
7. Review the reservation details.
8. Tap Book Table, Reserve, or the equivalent button.

Check the booking status to confirm whether the restaurant has accepted your reservation.

A submitted reservation should not be assumed to be confirmed unless the app or restaurant indicates confirmation.

15. Payments

The Customer App may offer different payment options depending on the service, country, and payment providers supported.

Available options may include cash, mobile money, cards, or other supported payment methods.

How to Make a Payment

1. Proceed to checkout or booking confirmation.
2. Review the total amount.
3. Select an available payment method.
4. Follow the instructions displayed.
5. Confirm the payment if requested.
6. Check the order or booking status for confirmation.

Always verify the amount before authorising a transaction.

If a payment appears unsuccessful or you are charged incorrectly, retain any transaction reference and contact support.

16. Coupons, Discounts, and Offers

Gilanta may provide promotional offers for selected services.

If a promotion is available:

1. Select the eligible service or items.
2. Open your cart or checkout screen.
3. Enter the promotional code if a code field is provided.
4. Tap Apply Coupon or the equivalent button.
5. Confirm that the discount appears in your order summary.

Promotions may have expiry dates, minimum spending requirements, service restrictions, or other conditions.

Review the applicable terms before placing your order.

17. Viewing Orders and Booking History

Use the relevant Orders, Bookings, or History section to review your previous activities.

Depending on the service, you may be able to view:

• Order or booking references
• Items purchased
• Restaurant details
• Ride information
• Delivery information
• Booking dates
• Payment details
• Current status
• Previous transactions

Select an individual record to view more information, where supported.

18. Managing Notifications

The app may send notifications about:

• Order confirmations
• Food preparation
• Delivery progress
• Driver assignment
• Ride updates
• Rental bookings
• Restaurant reservations
• Payments
• Discounts and promotions
• Account security
• Customer support responses

Keep notifications enabled if you want to receive timely updates about your orders and bookings.

19. Managing Your Customer Profile

Select Profile or My Profile to access your account details.

Keep your contact details up to date so that service providers and drivers can reach you when necessary.

20. Cancelling an Order or Booking

If you need to cancel an order, ride, or booking, open the relevant order details screen.

If cancellation is available:

1. Select the relevant order or booking.
2. Tap Cancel Order, Cancel Ride, or the equivalent option.
3. Review any cancellation conditions.
4. Select a cancellation reason if requested.
5. Confirm the cancellation.

Cancellation availability, fees, and refund eligibility depend on the service, order status, and applicable policies.

If the cancellation option is unavailable, contact customer support for assistance.

21. Customer Support

If you experience a problem while using Gilanta, select Help & Support, Support, or the relevant assistance option.

Support may help with:

• Registration and login issues
• Order delays
• Missing or incorrect items
• Delivery problems
• Ride bookings
• Rental reservations
• Restaurant bookings
• Payment problems
• Refund enquiries
• Account updates
• App errors

When contacting support, provide the relevant order or booking reference and a clear description of the issue.

Security reminder: Never share your password or verification code with someone claiming to provide support.

22. Staying Safe on Gilanta

For a safer experience:

• Keep your account credentials private.
• Verify the details of drivers and vehicles before entering a ride.
• Confirm pickup and delivery details before submitting requests.
• Use accurate contact information.
• Review prices and payment details before confirming transactions.
• Do not share unnecessary personal information.
• Report suspicious activity through the appropriate support channels.
• Follow any service-specific safety instructions.

For emergencies, contact the appropriate local emergency service.

23. Tips for Getting the Best Experience

Keep Your Profile Updated

Make sure your contact information and saved addresses are correct.

Check Your Orders

Review item quantities, prices, and delivery details before checkout.

Confirm Your Location

Use an accurate pickup or delivery address.

Review Payment Details

Confirm the total amount and payment method before placing an order.

Track Your Bookings

Check the app for status updates and notifications.

Read Service Terms

Review cancellation, refund, delivery, and rental conditions where applicable.

Contact Support When Needed

Provide the relevant order or booking reference to help resolve problems efficiently.

24. Quick Reference: Customer App Buttons

25. Quick Customer Workflow

Register → Verify Account → Log In → Explore Services → Select Service → Enter Details → Review Price → Confirm Order or Booking → Make Payment → Track Progress → Receive Service → Rate or Provide Feedback, Where Available