How to Use the Gilanta Super App – Driver App

One App. One Africa. Endless Possibilities.

The Gilanta Driver App enables drivers to register, submit their information for approval, manage rides and deliveries, navigate to customers, communicate with customers, and monitor their earnings.

1. Driver Registration and Approval

Before receiving rides or delivery requests, drivers must complete registration, submit the required information, and receive approval.

Step 1: Register Your Account

Open the Gilanta Driver App and select Register / Sign Up. Enter the requested account information, which may include:

• Full name
• Phone number
• Email address
• Password
• Date of birth
• Address
• Profile photo

If required, verify your phone number using the verification code sent to you by selecting Verify OTP.

Step 2: Complete Your Driver Information

After creating your account, provide the personal, driver, vehicle, and document information required to operate as a Gilanta driver.

Personal Information

• Full name and contact information
• Identification details
• Profile photograph

Driver Information

• Driver’s licence number and category
• Licence issue and expiry dates
• Copy of the driver’s licence

Vehicle Information

• Vehicle type, make, and model
• Vehicle registration number
• Year of manufacture and colour
• Number of seats
• Vehicle registration documents

Additional Documents

Depending on local requirements, you may also need to provide:

• Insurance certificate
• Vehicle inspection certificate
• Required permits
• Other supporting documents

Use the Documents section to upload the required files. Ensure all documents are clear, complete, valid, and unexpired.

Step 3: Submit Your Application

Review your information carefully and select Submit Application. Your application will then be reviewed by Gilanta or the relevant authorized team.

Important: Registering does not automatically mean you are approved. Wait for your application to be reviewed and approved before operating on the platform.

Step 4: Application Review

Your application may be checked for:

• Driver identity and licence validity
• Vehicle details and registration
• Insurance and required permits
• Completeness and validity of submitted documents

Exact status names may vary by app version.

Step 5: Correct and Resubmit Your Application

If additional information or document corrections are required, the app may display Action Required or Update Application.

1. Read the instructions provided.
2. Correct the requested information.
3. Upload replacement documents where necessary.
4. Select Resubmit Application, where available.

Step 6: Approval and Activation

After approval, complete the following steps:

1. Log in to the Driver App.
2. Confirm your profile and vehicle information.
3. Ensure GPS and location services are enabled.
4. Confirm that you have an active internet connection.
5. Select Go Online when you are ready to work.

If Go Online is unavailable, check your account status, notifications, and documents, or contact Help & Support.

2. Login and Account Access

Approved drivers can access the Driver App using their registered credentials.

Keep your password and verification codes private.

3. Driver Home Screen

After logging in, the main screen may contain the following features:

4. Driver Profile

Use My Profile to view and manage your driver information.

• My Profile: View account information.
• Edit Profile: Update editable information.
• Vehicle Details: View registered vehicle information.
• Documents: View or update required documents.
• Settings: Manage available app preferences.
• Logout: Sign out of the application.

Keep your personal, vehicle, and document information up to date.

5. Going Online

When you are ready to work:

1. Open the Driver App and log in.
2. Confirm that GPS and location services are enabled.
3. Check your internet connection.
4. Ensure your account is active and approved.
5. Select Go Online.

You can now receive available ride or delivery requests.

When you finish working and have completed active requests, select Go Offline.

6. Receiving and Accepting a Ride

A ride request may display:

• Customer name
• Pickup location
• Destination
• Estimated distance and fare
• Service type

7. Picking Up a Customer

After accepting a ride:

1. Select Navigate or Navigate to Pickup.
2. Travel safely to the pickup location.
3. Select Arrived, where available.
4. Contact the customer if necessary.
5. Confirm that you have the correct customer and trip.
6. Once the customer has boarded, select Start Ride.

Important: Do not start a ride before the customer has been picked up.

8. During the Ride

The active ride screen may provide destination information, navigation, trip details, customer communication, and support options.

Available buttons may include:

• Navigate to Destination
• Call Customer
• Chat
• Help / Support
• Cancel Ride

Always drive safely and comply with applicable traffic laws. Do not interact with your phone while driving.

9. Completing a Ride

When you reach the destination:

1. Stop safely.
2. Allow the customer to exit.
3. Confirm that the trip is complete.
4. Select Complete Ride.
5. Review the final fare, payment method, trip summary, and earnings where displayed.
6. Complete any available customer rating or feedback step.

Typical workflow: Complete Ride → Payment / Trip Summary → Rate Customer → Done / Continue.

10. Managing Deliveries

Drivers with delivery services enabled may also receive requests to collect and deliver orders.

Typical workflow: Accept Order → Navigate to Pickup → Arrived at Pickup → Confirm Pickup → Navigate to Customer → Arrived at Destination → Confirm Delivery → Complete Delivery.

Follow any required handover or proof-of-delivery procedure.

11. Earnings and Wallet

Use Earnings to review your driver earnings. Where available, use Wallet to view wallet information.

You may be able to review:

• Ride and delivery earnings
• Tips, bonuses, and adjustments
• Available balance
• Transaction and payment history

The Withdraw option may be available to request a withdrawal. Available options, fees, and processing times depend on the applicable payment arrangements.

12. Trip and Order History

Select Trip History to review previous rides. For deliveries, select Order History.

Depending on the app version, you may also be able to:

• Open individual trip or order details.
• Filter records.
• Review trip or order status.
• Check fare and earnings information.

13. Notifications

Select Notifications to view available updates, including:

• New ride and delivery requests
• Trip and order updates
• Payment information
• Promotions and announcements
• Account notices and document reminders
• Support messages

Check notifications regularly while working and keep relevant app permissions enabled.

14. Customer Communication

Where available, use Call Customer or Chat to communicate about a ride or delivery.

Keep all communication professional, respectful, and relevant to the service. Protect customer privacy and personal information.

15. Cancelling a Ride or Delivery

If you cannot complete an accepted request:

1. Select Cancel Ride or Cancel Order, where available.
2. Select the appropriate cancellation reason if requested.
3. Review and confirm the cancellation.

Repeated or inappropriate cancellations may affect your account in accordance with applicable Gilanta policies.

16. Driver Support

Select Help & Support or Support, where available, for assistance with:

• Account access, registration, and approval
• Document verification
• Customer and delivery issues
• Payment problems and missing earnings
• Navigation and app errors
• Vehicle and safety concerns

When contacting support, provide the relevant application, trip, or order information where possible. Never share your password or verification code.

17. Safety Guidelines

All Gilanta drivers should:

• Follow traffic laws and road signs.
• Maintain a valid driver’s licence and required permits.
• Keep their vehicles safe and roadworthy.
• Avoid dangerous driving and phone use while driving.
• Never drive under the influence of alcohol or drugs.
• Protect customer information.
• Treat customers respectfully.
• Report serious incidents through the appropriate channels.

In an immediate emergency, contact the appropriate local emergency service first.

18. Preparing Your Vehicle

Before going online, check the following:

• Fuel or battery level
• Tyres, brakes, lights, and mirrors
• Vehicle cleanliness and roadworthiness
• Required licences and vehicle documents
• Phone battery and mobile data
• GPS and navigation
• Phone holder or other navigation setup

19. Best Practices for Gilanta Drivers

Be Professional

Treat every customer respectfully and handle concerns calmly.

Be Punctual

Arrive safely and on time, and communicate reasonable delays when necessary.

Keep Your Vehicle Clean

Maintain a clean, comfortable vehicle suitable for the service you provide.

Communicate Clearly

Keep customers informed about relevant pickup or delivery details.

Drive Safely

Never compromise safety to complete a trip faster.

Keep Documents Valid

Monitor licence, insurance, and other required document expiry dates.

Monitor Your Earnings

Review your earnings and transactions regularly.

Keep the App Updated

Use the latest available version of the Gilanta Driver App.

20. Complete Driver Workflow

New Driver

Register / Sign Up → Verify OTP → Complete Profile → Add Vehicle → Upload Documents → Submit Application → Under Review → Approved → Account Activated → Login → Go Online.

Ride

Go Online → Receive Request → Accept → Navigate to Pickup → Arrived → Pick Up Customer → Start Ride → Navigate to Destination → Complete Ride → Payment / Summary → Rate Customer.

Delivery

Go Online → Receive Order → Accept Order → Navigate to Pickup → Confirm Pickup → Navigate to Customer → Confirm Delivery → Complete Delivery.

End of Day

Complete Active Ride or Delivery → Go Offline → Review Earnings → Check Notifications → Logout.

21. Quick Reference: Main Driver App Buttons

Important Note About Button Names

The exact button names displayed in the Gilanta Driver App may change as the application is updated. Some functions may only be available to drivers with specific services enabled.

For the most accurate documentation, check this guide against the current production version of the Gilanta Driver App before publishing it.