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GILANTA SUPER APP
One App. One Africa. Endless Possibilities.
The Gilanta Provider App is designed for individuals and businesses that offer services through the Gilanta Super App. It helps service providers manage their profiles, present their services to customers, receive booking requests, organise appointments, and monitor their service activities through one convenient platform.
Whether you operate a cleaning business, offer beauty and wellness services, provide home maintenance, work as a technician, or deliver another service supported by Gilanta, the Provider App helps you connect with customers who need your expertise.
The app brings service management closer to providers by giving them a digital channel through which they can present their offerings, respond to bookings, and manage their day-to-day service activities.
The Provider App is intended for service-based businesses and professionals. Merchants selling products should use the Gilanta Store App, while drivers should use the Gilanta Driver App for their assigned transportation and delivery activities.
The Provider App is intended for eligible individuals, professionals, and businesses offering services through Gilanta.
Depending on the services enabled on the platform, potential providers may include:
Before accepting customer bookings, you may need to register your provider account and obtain approval from Gilanta.
Download or open the official Gilanta Provider App, or use the provider registration channel made available by Gilanta.
Select Register or Sign Up to begin the registration process.
Complete the information requested by the platform. This may include:
If you are registering on behalf of a company, ensure you have the authority to represent that business.
Depending on your service category, you may be asked to provide identification, business registration documents, professional licences, certificates, or other supporting documents.
Submit accurate information and ensure that any required documents are valid.
Review your details and submit the application for review.
If further information is requested, follow the instructions provided and update your application accordingly.
Gilanta may review your account and supporting documents before allowing you to offer services through the platform.
Possible status descriptions may include Pending, Under Review, Approved, or Requires Changes. These are examples only; the actual status labels may differ.
If corrections are requested, update the relevant information and resubmit your application through the available process.
Once your account has been approved and activated, log in and complete any remaining setup steps.
Depending on the available features, you may then be able to configure your service profile, add services, set prices, and begin receiving bookings.
After registration and approval, use your account to access the application.
If you cannot remember your password, use Forgot Password, if available, and follow the recovery instructions.
Keep your login credentials private and ensure that only authorised people access your provider account.
The dashboard is the main area from which you manage your provider activities.
Depending on your account and the features enabled, it may include sections such as:
The layout and exact button names may vary depending on the version of the Provider App and the features enabled for your account.
Your provider profile helps customers understand who you are, what you offer, and why they should consider booking your services.
Open Provider Profile, My Profile, or the equivalent section in your application.
Complete the available fields, which may include:
Use clear, professional information that accurately represents your services.
Keep your profile updated whenever your business details, service areas, or contact information change.
Your service listings explain what customers can book through the platform.
Navigate to My Services, Services, or the corresponding section.
Select Add Service or the equivalent option, where available.
Complete the information requested for the service. This may include:
For example, a cleaning provider could offer home cleaning, office cleaning, and deep cleaning as separate services if the platform supports individual service listings.
Enter the price or pricing structure required by the platform.
Depending on the service and available functionality, pricing might be based on a fixed fee, hourly rate, service package, or another supported method.
Explain what is included in the service so customers can understand what they are booking.
If a service requires inspection or a custom quotation, follow the platform’s supported process rather than advertising a fixed price that does not reflect the actual arrangement.
Use relevant images and clear descriptions to help customers understand your service.
Avoid misleading photographs, unsupported claims, or descriptions that promise results you cannot guarantee.
Review the information and select Save, Add Service, or Publish, depending on the available controls.
Some services may require review or approval before becoming visible to customers.
Repeat these steps to add other services supported by your account.
Keeping your availability accurate helps prevent scheduling conflicts and missed appointments.
Where the Provider App supports availability management, use the relevant schedule or settings section to maintain your working hours.
You may need to manage:
If your schedule changes, update your availability as early as possible.
Do not accept bookings for times when you cannot provide the service. If you need to change an existing appointment, use the supported rescheduling or cancellation process and communicate appropriately with the customer.
When a customer books a service through the Gilanta Customer App, the Provider App may notify you of the new request.
To review a booking:
Before accepting a booking, make sure you understand the customer’s requirements and can deliver the service at the agreed time and price.
Respond promptly so customers know whether their requests can be accommodated.
Booking statuses help providers and customers understand the progress of a service request.
Depending on the application configuration, a booking may have statuses such as:
| Status | Meaning |
|---|---|
| Pending | The booking is awaiting a decision or confirmation. |
| Accepted or Confirmed | The provider has accepted the booking. |
| In Progress | The service has started or is being carried out. |
| Completed | The service has been marked as finished. |
| Cancelled | The booking has been cancelled. |
| Rejected | The provider has declined the request, where applicable. |
Use the available status controls accurately and only update a booking when the corresponding action has taken place.
After accepting a booking, prepare to deliver the service professionally.
Before the appointment:
If the customer has provided special instructions, review them before arriving.
Being prepared helps minimise delays and improves the customer experience.
Once the appointment begins, focus on providing the service agreed upon with the customer.
The precise workflow depends on the type of service and the controls available in the Provider App.
For services delivered at a customer’s premises, verify the location and follow appropriate safety procedures.
For services delivered remotely or at your business premises, follow the applicable booking instructions.
If the customer requests additional work outside the original agreement, clarify the scope, price, and timing before proceeding.
After delivering the agreed service, update the booking using the available completion controls.
Depending on the application, this may involve selecting Complete Service, Complete Booking, or another equivalent option.
Before marking a booking as complete:
Do not mark a service as completed before it has actually been delivered.
If the customer disputes completion or reports a problem, follow the platform’s support and dispute-resolution procedures.
Occasionally, a provider may be unable to attend an appointment because of illness, equipment problems, scheduling conflicts, or other unexpected circumstances.
If you need to cancel or reschedule a booking:
Avoid cancelling at short notice unless necessary.
Repeated cancellations can affect customer confidence and may affect your standing on the platform, depending on its policies.
Any cancellation fees, refunds, or related consequences are governed by the applicable platform rules and provider agreement.
The Provider App may provide access to earnings summaries, transaction records, or payment information, depending on the features enabled.
Where available, open Earnings, Payments, Transactions, or the equivalent section to review your records.
You may be able to view information such as:
The exact information available depends on your account configuration and the platform’s payment arrangements.
Review your transaction records regularly and contact the appropriate Gilanta support channel if a payment appears incorrect or missing.
Where customer reviews and ratings are supported, they can help providers understand their performance and build trust with potential customers.
To maintain a strong professional reputation:
If a customer raises a concern, respond constructively and use the available support process where necessary.
Do not offer misleading information or attempt to manipulate ratings.
Notifications help you stay informed about your provider activities.
Depending on the application, you may receive updates about:
Enable the necessary notification permissions on your device and check the application regularly.
If notifications stop appearing, check your internet connection, device settings, and application permissions. Review the booking section directly to ensure that you do not miss important requests.
Professional communication helps prevent misunderstandings and supports a positive customer experience.
When communicating with customers:
Protect customer contact details, addresses, and other personal information. Use such information only for authorised service-related purposes.
Providers may work at customer premises or in other environments where safety and professional conduct are important.
Always:
If a situation appears unsafe, prioritise your safety and follow the appropriate emergency or reporting procedures.
Check your credentials and internet connection. Use the available password recovery process if necessary.
Check your application status and any messages requesting additional information. Complete any outstanding requirements through the supported process.
Check whether your provider account is approved, the service has been saved or published, and any required service review has been completed.
Check your profile, service listings, availability, service area, and notification settings. Booking volume may also depend on customer demand and the services available in your location.
Review the booking details, your account status, availability, and any restrictions shown by the application.
Use the available rescheduling process or contact the customer through supported channels to agree on an appropriate solution.
Review the relevant booking and transaction records. Contact support with the relevant details if the issue remains unresolved.
Check your internet connection, restart the app, and ensure you are using a supported version. If the issue continues, report the problem to Gilanta support.
To get the most out of the Gilanta Provider App:
The following are examples of button names and sections that may appear in the Provider App. The actual labels depend on the live application’s design and configuration.
| Button or Section | Purpose |
|---|---|
| Register / Sign Up | Create a provider account. |
| Login / Sign In | Access an existing account. |
| Provider Profile / My Profile | Manage provider information. |
| My Services / Services | View and manage service listings. |
| Add Service | Create a service listing, where supported. |
| Edit Service | Update service details. |
| Bookings | View customer booking requests. |
| Accept Booking | Accept a request, where supported. |
| Reject Booking | Decline a request, where supported. |
| Confirm Booking | Confirm an appointment, where supported. |
| Schedule / Availability | Manage available appointment times. |
| Start Service | Record the start of a service, where supported. |
| Complete Service | Mark a service as completed, where supported. |
| Cancel Booking | Cancel a booking through the supported process. |
| Reschedule | Change an appointment time, where supported. |
| Earnings / Payments | Review available financial information. |
| Transactions | Review transaction records, where supported. |
| Reviews / Ratings | View customer feedback, where supported. |
| Notifications | View important updates. |
| Help & Support | Request assistance. |
| Settings | Manage available account preferences. |
| Logout | Sign out of the account. |
A provider’s activities may follow this sequence:
Following a consistent workflow helps providers manage bookings efficiently and deliver a more reliable service experience.
The Gilanta Provider App gives eligible service providers a digital channel to present their services, manage customer bookings, coordinate appointments, and monitor their activities through the Gilanta Super App ecosystem.
By maintaining a professional profile, keeping services and availability up to date, responding promptly to customers, and delivering quality work, providers can use the platform to reach potential customers and develop their businesses.
Gilanta Super App — One App. One Africa. Endless Possibilities.
Showcase your skills. Manage your bookings. Serve your customers. Grow your business with Gilanta.