How to Use the Gilanta Super App – Store App

1. Introduction to the Gilanta Store App

The Gilanta Store App is a business management application designed for merchants, shop owners, restaurant operators, and other vendors who want to manage their businesses through the Gilanta Super App platform.

The Store App enables registered businesses to manage their stores, publish products or menu items, receive and process customer orders, monitor sales, update availability, and coordinate order fulfilment from one convenient application.

Whether you operate a restaurant, supermarket, retail shop, grocery store, pharmacy, or another eligible business, the Gilanta Store App helps you connect with customers and manage your daily business activities more efficiently.

By bringing business operations into one platform, Gilanta aims to make it easier for merchants to reach customers, manage incoming orders, and participate in the growing digital economy.

2. Who Can Use the Gilanta Store App?

The Store App is intended for eligible businesses that want to offer products or services through the Gilanta Super App.

• Restaurants and food businesses: Manage menus, prices, food availability, and customer orders.
• Supermarkets and grocery stores: List groceries, household goods, and everyday essentials.
• Retail shops: Sell clothing, electronics, accessories, and other merchandise.
• Pharmacies: Manage eligible product listings and orders, subject to applicable licensing and platform requirements.
• Specialty stores: Offer products in specific categories, depending on the services supported by Gilanta.
• Other registered merchants: Businesses approved to sell through the platform.

3. Getting Started with the Gilanta Store App

Before using the Store App, a business should complete the required registration and account approval process.

Step 1: Register Your Business

Open the Gilanta Store App or access the designated store registration channel, where available.

Select Register or Sign Up and provide the information requested by the platform. This may include:

• Business or store name
• Owner or authorised representative’s name
• Phone number and email address
• Business category
• Physical business address and operating location
• Store description
• Other required business details

Ensure that the information supplied is accurate and that you are authorised to represent the business.

Step 2: Provide Required Documents

Depending on the business category and registration requirements, you may be asked to provide supporting information or documents, such as business registration details, identification, licences, or other verification documents.

Submit clear and valid documents to help the approval process proceed smoothly.

Step 3: Submit Your Application

Review the information entered and submit your registration for review.

If additional information is required, provide the requested corrections or documents through the available process.

Step 4: Wait for Approval

The platform may review your business details before activating your store.

Approval confirms that your business can proceed with the relevant store setup and selling activities. The exact review process and status labels may vary according to the platform’s configuration.

Step 5: Access Your Store Account

Once your account has been approved and activated, log in using your registered credentials.

You can then begin configuring your store, adding products or menu items, and preparing to receive customer orders.

4. Logging In to the Store App

To access your business account:

1. Open the Gilanta Store App.
2. Select Login or Sign In.
3. Enter your registered phone number, email address, or other required login details.
4. Enter your password or complete the verification process if prompted.
5. Select Login to access your store dashboard.

If you forget your password, use Forgot Password, if available, and follow the account recovery instructions.

5. Understanding the Store Dashboard

The store dashboard is the main area from which you manage your business activities.

Depending on the features enabled for your account, the dashboard may provide access to:

• Orders: View and manage incoming customer orders.
• Products or Menu: Add, edit, organise, and manage products or menu items.
• Categories: Group products into relevant categories.
• Store Profile: Maintain your business information and store details.
• Availability: Update product availability and, where supported, store operating status.
• Sales and Reports: Review available sales information and business activity.
• Promotions: Manage discounts or offers where supported.
• Notifications: Receive updates about orders and store activities.
• Settings: Manage available account and store preferences.
• Help & Support: Seek assistance when experiencing problems.

The exact dashboard layout and button names may differ depending on the version of the Store App and the features enabled for your business.

6. Setting Up Your Store Profile

A complete and accurate store profile helps customers identify your business and understand what you offer.

Open Store Profile, My Store, or the corresponding profile section, where available.

Review and update the information requested, including:

• Store name
• Store logo
• Cover image, if supported
• Business description
• Business category
• Physical address or service location
• Contact information
• Operating hours
• Delivery or fulfilment information, where applicable

Use a clear store logo and an accurate description of your business. Keep your contact details and operating hours up to date so customers receive reliable information.

7. Adding Products or Menu Items

One of the most important functions of the Store App is managing the products or menu items available to customers.

Step 1: Open Product Management

Navigate to Products, Menu, Items, or the equivalent section in your application.

Select Add Product or Add Item.

Step 2: Enter Product Details

Provide the information requested for each item. Depending on the business category, this may include:

• Product or item name
• Description
• Category
• Selling price
• Product image
• Available quantity or stock, if supported
• Item variations or options, if supported
• Preparation or fulfilment information, where applicable

For restaurants, you may also need to specify portion sizes, ingredients, available options, or other menu details.

Step 3: Upload Product Images

Use clear, relevant images that accurately represent the products you sell.

For food businesses, use images that reflect the actual dishes customers can order. For retail businesses, select images that show the product clearly.

Step 4: Save or Publish the Item

Review the details and select Save, Add Product, or Publish, depending on the available controls.

If the platform requires product approval, the item may need to be reviewed before it becomes visible to customers.

Repeat the process to build your catalogue or menu.

8. Managing Products and Prices

Product information should remain accurate and up to date.

Through the available product management functions, you may be able to:

• Edit product names and descriptions
• Update selling prices
• Change product images
• Move products between categories
• Update available quantities
• Mark items as available or unavailable
• Remove discontinued products
• Update item options or variations

Before saving changes, check that the information and prices are correct.

If a product is temporarily unavailable, update its availability where supported. This helps reduce orders for items your business cannot supply.

For regulated products, ensure that all listings comply with applicable laws and platform requirements.

9. Managing Customer Orders

The Store App helps merchants receive and process orders placed through the Gilanta Customer App.

When a customer places an order, the store may receive an in-app notification or another supported alert.

To manage an order:

1. Open Orders.
2. Select the relevant order.
3. Review the items, quantities, prices, and any customer instructions.
4. Confirm whether the order can be fulfilled.
5. Accept or reject the order using the available controls, where supported.
6. Prepare the order after acceptance.
7. Update the order status as it progresses.
8. Complete the appropriate handover or fulfilment process.

Always review an order carefully before accepting it. If an item is unavailable or a problem arises, use the platform’s supported process to communicate or resolve the issue.

10. Processing Food Orders

For restaurants and other food businesses, the Store App can support the day-to-day management of incoming food orders.

The exact workflow depends on the restaurant’s configuration and the delivery or collection method.

Important Practices for Food Businesses

• Confirm that the requested menu items are available.
• Check special instructions before preparation.
• Prepare orders promptly and maintain appropriate food safety standards.
• Package orders securely.
• Update the order status when the food is ready.
• Ensure that the correct order is handed to the appropriate driver or customer.

Where delivery is handled by a Gilanta driver, follow the available handover process and confirm that the order is ready for collection.

11. Processing Shopping and Retail Orders

Retail businesses use the Store App to manage product orders from customers.

Before accepting an order, verify that the requested products and quantities are available.

When preparing an order:

• Pick the correct items.
• Check product sizes, colours, models, or variations where applicable.
• Inspect items for damage.
• Package products appropriately.
• Ensure that the order matches the customer’s request.

If the platform supports stock management, keep inventory information accurate to help prevent overselling.

12. Managing Order Statuses

Customers need clear updates about their orders.

Depending on the type of service and platform configuration, order statuses may include:

Update orders promptly and accurately. Do not mark an order as completed before the relevant fulfilment step has taken place.

13. Managing Store Availability and Operating Hours

Where the feature is available, the Store App may allow a business to manage its operating status and opening hours.

For example, a store may need to indicate that it is:

• Open and accepting orders
• Temporarily unavailable
• Closed outside normal operating hours

Some versions may provide controls such as Open, Closed, Store Status, or Availability.

Before closing or temporarily disabling your store, review any outstanding orders and follow the required process for handling them.

Keep operating hours accurate so customers know when they can place orders.

14. Managing Stock and Inventory

Inventory management helps businesses maintain reliable product availability.

If inventory features are enabled, use them to monitor stock quantities and update product availability.

Recommended practices include:

• Updating stock when new supplies arrive.
• Recording stock reductions after sales, where supported.
• Checking low-stock items regularly.
• Removing discontinued products from active listings.
• Marking out-of-stock products as unavailable.
• Conducting regular physical stock checks.

The level of inventory functionality available may vary. If the Store App does not include full inventory management, maintain your stock records using your existing business system and ensure your online listings reflect actual availability.

15. Managing Store Promotions and Discounts

Promotions can help businesses attract customers and encourage repeat purchases.

Where promotional features are enabled, you may be able to create or participate in offers such as:

• Percentage discounts
• Fixed-amount discounts
• Special product offers
• Limited-time promotions
• Campaigns supported by the platform

Before activating a promotion, check the applicable conditions, discount value, validity period, and any participation requirements.

Make sure the advertised price is accurate and that your business can fulfil the expected demand.

16. Managing Sales and Business Performance

The Store App may provide access to order records, sales summaries, or reports, depending on the features enabled.

Where available, use these records to review:

• Number of orders received
• Completed and cancelled orders
• Best-selling products
• Sales performance over time
• Product availability and demand
• Customer ordering patterns

These insights can help you make better decisions about stock, pricing, staffing, and product selection.

For detailed financial reporting, reconciliation, or accounting, you may need to use the relevant reporting tools or your existing accounting system if those functions are not provided directly in the Store App.

17. Managing Payments and Earnings

Payment handling depends on the payment methods and commercial arrangements enabled for your store.

The platform may provide order payment information or sales records that help you understand the value and status of transactions.

Merchants should:

1. Review the payment information associated with each order.
2. Confirm payment status through the available platform records.
3. Follow the applicable procedure for cash, electronic payments, or other supported methods.
4. Review settlement or payout information where available.
5. Reconcile platform records with business records regularly.

For questions about commissions, settlement timelines, refunds, or missing payments, contact the appropriate Gilanta support or account management channel.

18. Managing Notifications

Notifications help merchants respond to new orders and other important updates.

Depending on the application, notifications may relate to:

• New customer orders
• Order status changes
• Cancellations
• Product or account updates
• Promotional opportunities
• Platform announcements

Enable the necessary notification permissions on your device and check the Store App regularly.

If notifications stop appearing, check your device settings, internet connection, and application permissions. You should also review the app directly rather than relying entirely on notifications.

19. Customer Service and Communication

Good customer service helps build trust and encourages repeat business.

When handling customer questions or special instructions:

• Respond politely and professionally.
• Confirm important order details.
• Communicate promptly when a problem affects fulfilment.
• Follow the platform’s approved communication process.
• Avoid making promises that your business cannot fulfil.
• Escalate payment disputes, complaints, or technical problems through the appropriate support channel.

Protect customer information and use it only for legitimate order fulfilment and other authorised purposes.

20. Handling Cancellations and Order Problems

Orders may need attention if an item is unavailable, preparation is delayed, or another problem affects fulfilment.

If you cannot fulfil an order:

1. Open the relevant order.
2. Review the available cancellation or issue-resolution options.
3. Follow the platform’s procedure.
4. Provide a reason where requested.
5. Communicate through supported channels when necessary.

Do not cancel orders unnecessarily. Repeated cancellations and poor order handling can negatively affect customer confidence and business performance.

Refunds, cancellation charges, and responsibility for related costs depend on the platform’s rules, the order status, and the applicable merchant agreement.

21. Store Security and Account Management

Your store account provides access to important business information and order operations. Protect it carefully.

Recommended security practices include:

• Use a strong, unique password.
• Do not share login credentials with unauthorised people.
• Restrict access to trusted employees who need it.
• Use separate authorised accounts where the platform supports them.
• Keep your registered contact details current.
• Log out of shared devices when finished.
• Report suspicious activity promptly.

If you believe someone has accessed your account without permission, contact Gilanta support and follow the recommended account security steps.

22. Troubleshooting Common Problems

I Cannot Log In

Check your login details and internet connection. Use the available password recovery option if necessary.

My Store Has Not Been Approved

Review any registration status or messages and provide any additional information requested through the supported process.

I Cannot Add a Product

Check that all required fields are completed, the image meets the applicable requirements, and your account has permission to manage products.

I Am Not Receiving New Orders

Check your store’s availability, internet connection, notification permissions, and outstanding account requirements.

A Product Is Out of Stock

Update the product’s stock or availability using the available controls, or otherwise ensure customers cannot order it while unavailable.

An Order Has the Wrong Details

Review the order information and use the supported issue-resolution or support process before proceeding.

A Payment or Settlement Appears Incorrect

Check the order and payment records, note the relevant transaction details, and contact the appropriate support channel.

The Application Is Not Working Properly

Check your internet connection, close and reopen the app, and ensure you are using a supported, up-to-date version. If the issue persists, contact support and provide a description of the problem.

23. Best Practices for Store Owners

To get the most out of the Gilanta Store App:

1. Keep your catalogue updated. Make sure prices, descriptions, images, and availability are accurate.
2. Respond to orders quickly. Monitor incoming requests and avoid unnecessary delays.
3. Maintain good product quality. Deliver products and food that meet customer expectations.
4. Pack orders carefully. Reduce the risk of damage, missing items, and incorrect deliveries.
5. Keep your business information current. Update operating hours, contacts, and other relevant details.
6. Monitor business performance. Review available order and sales reports regularly.
7. Communicate professionally. Treat customers and delivery partners respectfully.
8. Maintain accurate records. Reconcile orders, payments, cancellations, and settlements.
9. Protect account access. Ensure only authorised people can manage your store.
10. Follow platform policies. Observe applicable rules, licensing requirements, and customer protection obligations.

24. Quick Reference: Common Store App Controls

The following table provides examples of controls a store owner may encounter. Exact names depend on the version of the application.

25. A Typical Store Workflow

A typical merchant workflow on the Gilanta platform may follow this sequence:

Following a consistent workflow helps merchants manage their daily operations and provide a more reliable customer experience.

Conclusion

The Gilanta Store App is designed to help businesses participate in the Gilanta Super App ecosystem by managing their store information, products, customer orders, and other supported business activities from one convenient application.

By maintaining accurate listings, responding promptly to orders, providing quality products, and delivering reliable customer service, merchants can use the platform to strengthen their digital presence and serve customers more effectively.

Gilanta Super App — One App. One Africa. Endless Possibilities.

List your products. Manage your orders. Connect with customers. Grow your business with Gilanta.